Customer Service Officer
Atlas Micro Finance Bank 2015
12/2006 to 10/2007
Diplpma at Waziri Umaru Federal Polytechnic
05/2015 to 06/2016
Customer Service Officer at Atlas Micro Finance Bank
Respond to questions and concern about service and escalate calls appropriately.
Consult with customers to evaluate need and determine best option.
Counsel customers on options for service and coverage.
Consistently improve customer satisfaction through expert resolution of conflict issues and concern.
Upgrade service and offer additional service packages or options.
10/2010 to 02/2013
Customer Service Officer at Fortis Micro Finance Bank
Promptly responded to general inquiries from members, staff, and client via telephone, mail, e-mail.
Maintaining up-to-date knowledge of bank policies regarding payment, account opening and upgrades.
Developed highly em-pathetic client relationship and earned reputation for delivering exceptional customer service. Excelled in exceeding daily credit card application goal.