Customer Service Officer


Atlas Micro Finance Bank 2015


12/2006 to 10/2007

Diplpma at Waziri Umaru Federal Polytechnic

Mass Communications


05/2015 to 06/2016

Customer Service Officer at Atlas Micro Finance Bank

Respond to questions and concern about service and escalate calls appropriately.
Consult with customers to evaluate need and determine best option.
Counsel customers on options for service and coverage.
Consistently improve customer satisfaction through expert resolution of conflict issues and concern.
Upgrade service and offer additional service packages or options.

10/2010 to 02/2013

Customer Service Officer at Fortis Micro Finance Bank

Promptly responded to general inquiries from members, staff, and client via telephone, mail, e-mail.
Maintaining up-to-date knowledge of bank policies regarding payment, account opening and upgrades.
Developed highly em-pathetic client relationship and earned reputation for delivering exceptional customer service. Excelled in exceeding daily credit card application goal.

  • Updated 4 years ago

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