Jennifer Rizo Arguello

Jennifer.rizo01@gmail.com

PERSONAL SUMMARY

A highly motivated confident individual with exceptional multi-tasking capabilities and able to work in a target, busy call center environment. Hard working with excellent attendance and punctuality records who can work equally well alone or as part of a team. Can communicate effectively with people from diverse backgrounds and would be all asset to any employer who respects loyalty and responsibility.

WORK EXPERIENCE:

Hurricane Design.2010-2011

Assertive furniture sales manager with sound knowledge of the furniture industry. Assisted with the arrangement of store furniture presentation coordinated with store owner to implement sales strategies. Addressed customer issues as necessary, authorized furniture replacement and approved customer refunds. Monitored customer inquiries.

PRESS TWO NICARAGUA 2006-2009

Quality Assurance Supervisor

Responsible for maintaining all aspects of the site quality management. Supervising all regulatory compliance activities and helping to enforce quality assurance policies and best practice principals covering the safety, design, production and inspection.

Duties:

Responsible for monitoring and maintaining quality and compliance targets.

Ensuring that all QA Tests are carried out on time and in full.

Identify training needs and recommendations to improve customer experience.

Keeping quality documentation up to date.

Responsible for the review and update of the programme quality plans.

Building a team that effectively supports client programs, products and services.

Driving the development of superior customer service and high performance.

Leading workflow distribution and floor management to ensure service levels are satisfied.

Hiring, training/developing, motivating, coaching, evaluating and retaining qualified staff.

Maintaining service, talk/wrap time, data, and both client and consumer satisfaction levels

AMERICAN PHARMACEUTICALS 2000-2005

Financial Assistant Miami Florida

Prepared and monitored budgets for three divisions within a large pharmaceutical Company.

Created an effective cycle counting system for greater control of inventory management.

Responsible for auditing of each division finances, interacting with the company´s external auditors to ensure compliance.

Presented financial results to the Management team on a quarterly basis.

EDUCATION

University of Mobile- Business Administration 1993

Bachelor of Business Studies in Accounting.

Technical Proficiencies- Microsoft Word, Excel,