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Business Analyst-Life insurance CS AS400 LIFE ASIA

LONDON

R. RAMESHBABU, MBA (Marketing), ALMI, ASC (Life Insurance)

Professional Business Analyst–Life Insurance, CSC AS400 /Life Asia in CSC Singapore.

Email: rameshr21@yahoo.com, PH: +65 98990220.
Current Role – Professional Business Analyst–Life Insurance & LOMA’s ALMI, ASC (Life Insurance) Certified.

Ø  11 years of Experience in Life Insurance IT / Operations, BFSI & Acting as Business Analyst last 6 years.

Ø  Experience in CSC systems AS400/Life Asia, IPOS (Integral Point of sales) & Print Express 6 years.

Ø  Expert in Life Insurance systems likes-  AS400/Life Asia, INTEGRAL ,INGENIUM, PAGA (PRPC), OLAS/ CRM.

Ø  Product Expert for Individual Life Insurance & SME for various Life Insurance / IT (Operations).

Ø  Data Migration Projects for Life Insurance AS400, British Telecom Wholesale (Data Migration, UK), and TUI.

Ø  Exposure in Migration Controller ETL process from the Legacy system to Target.

Ø  Creating, Testing strategy and reviewing Test Plan, SIT & UAT Defect Manager & Provide Resolution for production Tickets And Skills in SQL/PL-SQL queries.

Skill / Experience Summary:

Having 11 Years of techno-functional experience as a Business Analyst in Life Insurance with strong Process knowledge of Life Insurance Projects in all the phases of SDLC in IT &Life insurance industry (Life Insurance Domain) – with esteemed Professional certifications like LOMA’s – ALMI (Associate, Life Management Institute), ACS (Associate, Customer Service Life Insurance). And Strong knowledge of Insurance Marketing and Knowledge of life, Endowment, investment, Annuity products and their distribution and promotion and good business/Operational knowledge and understands how insurance systems support the various demands of the life insurance business including the business operations. Proven abilities in developing effective relationships with customers and internal partners.

Expert in CSC systems LIFE ASIA/AS 400/Integral Life, front end system-IPOS & Print Express as a Techno-Function Business Analyst in life insurance, exposure on end to end business Operations like, System administration, Batch Processing, Proposals/New Business & Underwriting, Receivables and Payables, Surrenders and Claims, Life Agents, Contract Servicing, Clients & Groups, General Ledger, Product Designing, Development and Configuration in Policy Administration System and Sales and Distribution, Reinsurance etc. Troubleshooting, prioritizing and multitasking on Responsibilities. SME-Life Insurance domain, Business Analysis and Solution Designing.

Major Client /Projects:

CSC Technology Singapore, AIA Life insurance Singapore, China life Insurance Singapore, SCB LIFE Assurance Public Company Limited Thailand, VirtusaPolaris software services, BNP Paribas, RAS Singapore, HCL Technology Singapore,  Great Eastern Life Singapore, NEC. Net Sol Technologies Thailand, AIG, New York life Insurance, Kotak life Insurance

Good exposure to APAC, US & UK insurance market. Experience working on AS/Life 400 / Life Asia Integral Life and FPMS- Financial Product Management System, Ingenium LIFE Policy Admin System, OLAS/ CRM.

Core Competencies Working as Professional Business Analysis in Life Insurance on AS 400 / Life Asia

·          Expertise: Requirement Gathering and GAP analysis

·          Bridging the gap between the client and technical team in domain understanding. Coordinating with the stakeholders to translate the business requirements into system-specific functional requirements.

·          Creating Functional Specification Documents, conducting walk-throughs and liaison with business users to sign off.

·          Managing Change Request Process for all new change requests from the business users. It includes documenting the Change Request, update project schedule and taking approval from the Change Control Board.

·          Leading business analysis activities through the entire life cycle of a project with expertise in business analysis, requirements gathering, software solution design, and user acceptance testing and training in system AS400.

·          Document user requirement specifications include Data Workflows, Mockup UI, Use Cases so that IT development teams can deliver the expected software product

·          Possess working knowledge of SDLC project methodology with full life cycle implementation .

·          Performing Testing to confirm the application has been built as per the functional specs.

·          Prepare test strategy, test cases and performed System Integration Testing and & UAT.

·          Analyzing defects during UAT and providing functional inputs to the development team to assist in defect fixing.

·          Co-ordinate the functional clarifications between end users/product team during the Development, SIT Cycle.

·          Co-ordination and Defect tracking for UAT and test plans results to confirm that line of business goals are met.

·          Go Live Support and Post Production Issue Tracking and Support (Customer service oriented).

·          An effective communicator with excellent relationship building, analytical & interpersonal skills.

Presently associated with CSC Technology, Singapore.

CSC Technology, Singapore
Professional Business Analyst -Life Insurance
Apr 15 –Aug 16
Customer Name: China life insurance & AIA Life Singapore, Siam Commercial Bank, Thailand –   System: AS400/ LIFE ASIA
Role Description:

Leading business analysis activities through the entire life cycle of a project with expertise in business analysis, requirements gathering, software solution design, and user acceptance testing and training in system CSC AS 400/LIFE ASIA,Integral Life. Worked in Life Asia (CSC large scale Insurance System) for Traditional Life Insurance modules for end to end system implementation Identify Stakeholders, and Conduct kick-off meeting.

·          Worked in Life Asia (CSC large scale Insurance System) for Traditional Life Insurance modules for end to end system implementation.

·          25+ New Product launches – Business Requirement gathering, GAP Analysis, Business Requirement Specification document preparation, Functional testing and UAT support.

·          Implementation of several new enhancements in New Business, Policy Servicing, Claim and Financial modules of Life Asia Application.

·          Leading business analysis activities through the entire life cycle of a project with expertise in business analysis, requirements gathering, software solution design, and user acceptance testing and user training in system AS400.

·          Bridging the gap between the client and technical team in domain understanding. Coordinating with the stakeholders to translate the business requirements into a system specific functional requirement

·          Creating Functional Specification Documents, conducting walk-throughs and liaison with business users to sign off

·          Prepare the test strategy, Create/review test plan and test cases

·          Analyzing defects during UAT and providing functional inputs to the development team to assist in defect fixing

·          Managing Change Request Process for all new change requests from the business users.
VIRTUSA Software Services Pvt Ltd
Sr. Business Analyst–Life Insurance
Dec 12 – Mar 15
Customer Name: BNP PARIBAS, RSA INSURANCE, TUI & SCB Life -India / Singapore -System: PEGA PRPC
Projects worked on:

1, BT Data Migration.  2, TUI Group is the world’s number one tourism business. 3, Standard chartered life insurance.

4, RAS Insurance Singapore, BEDS System (Insurance Front end system). 5, Cardiff Insurance.

 

PEMSA is a policy administration system as well as called as Payment protection system. PEMSA is PAGA- PRPC application built on top of Insurance Industry Framework. Cardiff uses PEMSA to create, manage policies and maintain their business life cycle.  & PEMSA supports policy and claims management processes for the products defined as in scope. The application supports a number of high level processes.

 

Role Description:

·       15+ New Product launches – Business Requirement gathering, GAP Analysis, Business Requirement Specification document preparation, Functional testing and UAT support.

·       Implementation of several new enhancements in New Business, Policy Servicing, Claim and Financial modules of Life

·       Leading business analysis activities through the entire life cycle of a project with expertise in business analysis, requirements gathering, software solution design, and user acceptance testing and user training in system.

·       Bridging the gap between the client and technical team in domain understanding. Coordinating with the stakeholders to translate the business requirements into a system specific functional requirement.

·       Creating Functional Specification Documents, conducting walk-throughs and liaison with business users to sign off.

·       Prepare the test strategy, Create/review test plan and test cases.

·       Analyzing defects during UAT and providing functional inputs to the development team to assist in defect fixing

·       Managing Change Request Process for all new change requests from the business users.

 

NEC INDIA-TRIADSS Solutions,              Business Analyst –Auto Finance       May to Nov 12 (Contract Role).

Project Description: NetSol Technologies (NetSol) NFS (NetSol Financial Suite) Modules Retail solution is the benchmark of the banking industry. The system was the most advanced in the real sense in the global financial leasing industry. Comprehensive, modular solutions for credit origination, lease and loan management and wholesale finance. Addressing the complete finance and leasing life cycle and the processes those constitute the complete life cycle of the finance and leasing business, starting from quotation origination to the end of the contract. It caters to both retail and wholesale financing by streamlining all the processes that constitute the complete lifecycle of the finance and leasing business.

·          Credit Application Processing System (CAP). Contract Management System (CMS) Is a unique leasing and financing product that manages lease over the lease period, starting from disbursement to ultimate recovery and maturity.

Role Description:

Responsible for ensuring the end to end business solution meets the business needs through facilitation of walk-throughs. And Process change request and manage the change and User Training.
HCL Technologies-India /Singapore
Business Analyst-Life Insurance
Nov’10 – Feb-12
Customer Name:  Great Eastern Life Insurance, Singapore –  System: Life 400 / FPMS
Role Description:

·       20+ New Product launches – Business Requirement gathering, GAP Analysis, Business Requirement Specification document preparation, Functional testing and UAT support.

·       Leading business analysis activities through the entire life cycle of a project with expertise in business analysis, requirements gathering, software solution design, and user acceptance testing and user training in system AS400

·       Implementation of several new enhancements in New Business, Policy Servicing, Claim and Financial modules of Life Asia Application.

·       Bridging the gap between the client and technical team in domain understanding. Coordinating with the stakeholders to translate the business requirements into a system specific functional requirement

·       Creating Functional Specification Documents, conducting walk-throughs and liaison with business users to sign off

·       Prepare the test strategy, Create/review test plan and test cases

·       Analyzing defects during UAT and providing functional inputs to the development team to assist in defect fixing

·       Managing Change Request Process for all new change requests from the business users.

·       Responsible for managing production support, testing, business analysis & quality initiative.

·       Co-ordinate with offshore, onshore team / other vendors and arrange for the technical / business meetings.
TATA AIG Life Insurance-India
Manager-Business Associates
Apr’09 – Oct’10

Customer Name:  TATA AIG Life Insurance  – System: OLAS (On Line Application System  /CRM
Role Description:

·       Handing end to end operations of life insurance business of the branch.

·       Actively looked after NB/UW & Contract servicing: Premium holiday, Premium Holiday Reinstate, Policy Loan, Premium Redirection, Billing Change, Fund Switching, Single Premium Topup, Lapse Reinstatement, Component Change, Component Add/Modify, Manual Laps, etc.

·       Handle customer inquiries, complaints, billing questions and payment extension /service requests

·       Spearheaded the branch operations team by enhancing efficiency through on job training related to product knowledge and business operations

·       Gathered requirements from the end clients and proposed allocation of funds on their policies suggested and directed them to fund switch and allocation of funds.

·       Imparted training to Team Members on underwriting guidelines and various Insurance Operations.

·       Interfaced with the back end IT Team for smooth completion and issue of policies.
Max New York Life Insurance-India
Manager- Life Insurance
Jul’06 –Mar’09
Customer Name: Max New York Life Insurance – System: Ingenium
Role Description:

·       Oversaw the operations pertaining to N/B Underwriting and contract servicing.

·       Resolved issues raised by Policy Holder and coordinated with Back End IT for smooth completion and issue of policies.

·       Actively looked after contract servicing: Premium holiday, Premium holiday Reinstate, Policy loan, Premium Redirection

·       Billing change, Fund switching, Single Premium Topup, Lapse Reinstatement, Component change,Component Add/Modify, Manual Laps, etc.

·       Respond to customer inquiries for Account and Product information.

·       Communicate with Policy/Plan Holders verbally / in writing over requested changes, premium accounting and disbursements.

·       Ensure timely payment of Advances and Commission to Agents and correspond with IRDA Agency matters.

·       Conduct various Training Sessions on Policy Servicing and Claims Processing to Insurance Advisors of LIC.
Kotak Life Insurance-India
Assistant Manager- Life Insurance
Aug’04 – Jun’06
Customer Name Kotak Life Insurance – System: AS/LIFE 400
Project Description:  Customer service and client management abilities, outstanding organizational and interpersonal skills.

Oversaw the operations pertaining to NB underwriting, Policy servicing.

 

Role Description:

·       Responsibility to look after customer services and satisfaction life insurance business of the branch.

·       Actively looked after contract servicing: Premium holiday, Premium holiday Reinstate, Policy loan, Premium Redirection

·       Billing Change, Fund switching, Single Premium Topup, Lapse Reinstatement, Component change,Component Add/Modify, Manual Laps, etc.

·       Ensure timely payment of Advances and Commission to Agents and correspond with IRDA Agency matters.

·       Appoint, terminate and handle reinstatement of Agents and appraise their performance.

·       Train, mentor and conduct sessions for the Agent teams and associates to improve customer satisfaction level.

 

Technology Skills

Platform
Windows XP
Software Languages
BASIC, COBOL, C, C++, SQL, Oracle and Java
Databases
SQL Server 2000, Oracle BASIC, Fortran-77, Oracle 9i, SQL *plus, RDBMS, Visual Basic
Tools
Test Director HPQC, JIRA.
Change Management Tool
Microsoft Visual, MS Project, Word, Excel and PowerPoint
Management Experience
Project Management, Consulting, pre-sales, Solution, right from project proposal to delivering the project, review the test case /strategy, estimation, monitoring, team handling, customer interaction.
Accomplishments:
Ø  Received multiple appreciations from the top management team for giving the insurance training from Virtusa global information technology (IT).

Ø  Winner of ‘Star Performer’ award from AIG high quality delivery.

Ø  New York life insurance: Recipient of the Annual Award 2007 Manager of the year & The Most Valuable Player of the Year.

Ø  Distinction of the Top 3 Manager for the system and process (SOP) in Zone. Received multiple award from the top management team from sales head / Sr. VP from New York life insurance for HNI client relationship and collected high premium.

Education Summary.
MBA (Marketing) -Madras University 2007-2009. Completed in 2009

MSC (Computer Science) College of engineering Guindy, Anna University, Chennai -Course completed in-2002

BSC (Applied Sciences) -Government College of Engineering (Madras University) Completed in1999.
Personal Dossier: 37

 

Education

2007-2009

MBA at UNIVERSITY OF MADRAS

Experience

APR 2015 AUG 2016

BUSINESS ANALYST at CSC TECHNOLOGY SINGAPORE

  • Updated 4 years ago

To contact this candidate email rameshr21@yahoo.com

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